Telecommunications News / PR Apex

What Customers Want Most from "AI + Live Agents" Support Contact Centers

Via: ReleaseWire

Updated 8:15 AM CDT, Tue, May 15,2018

Toronto, ON -- (ReleaseWire) -- 05/15/2018 -- Callnovo has begun to implement AI (Artificial Intelligence) technology to empower it's clients. Callnovo's "AI + Live Agents" solution can easily scale customer support and lower costs for clients. Thanks to AI and big data technology, Callnovo platform can predict and analyze questions based on past activities of the customer.

Callnovo AI platform also provides efficient communications. Wherever applicable, AI can also automate operations. For example, following up with customers is a very crucial part of customer experience which the AI will be able to prioritize and perform.

One of the best investments any business can make is in customer service, whether it's answering product questions or listening to complaints. Callnovo is a customer support contact center launched to address customers' needs while improving company reputations.

"Callnovo is a professional one-stop, 24x7 multilingual contact center service provider," said Senior Account Manager, Denise Chan. "Callnovo offers Chinese, Mandarin and Cantonese, English, French, Spanish, Russian, Korean, Japanese, Indonesian, Malay, Thai, Vietnamese and over 20 languages services. Our AI technology powered team delivers quality results with short turnaround times, staying true to our commitment to efficiency that your business expects."

A customer service call center is far more than a customer convenience. It's an essential service that can mitigate negative online reviews and social media posts that adversely affects any business. Callnovo has flexible customer service solutions for long-term and short-term project requirements and offers free no-obligation quotes.

How businesses interact with their customers is critical if they're to be successful. It provides an accurate barometer of customer satisfaction and works to increase customer loyalty that directly affects revenues. Companies that provide a AI-powered customer service call center set themselves apart from the competition.

The most prevalent complaints from consumers are the inability to speak with someone in their native language, representatives that have accents they can't understand, and the inability to connect with a real person. Callnovo customer service call center offers phone, email, social media, and live web chat options, along with Philippines English Virtual Assistant (VA) and real estate VA services for premium customer services around the globe.

Customer service outsourcing remains the most cost-effective means of obtaining professional customer service representatives for businesses of any size and scope. Callnovo provides clients with advanced AI analytics and tools to monitor the performance and productivity of all customer service representatives. The company is ISO-certified, PCI-compliant and employs extraordinary measures to ensure all client data remains secure.

Among the many services offered by Callnovo are dedicated toll-free phone numbers in over 80 countries, real-time service, queue position announcements, interactive voice response (IVR), and automatic call distribution (ACD), along with 10 other essential features. All customer service representatives undergo a stringent vetting and training process.

Callnovo provides a one-stop customer service outsourcing solution that enables any business to enjoy a multi-faceted customer support contact center that's cost-effective and helps manage its reputation. Callnovo has more than 3,500 agents available worldwide to meet the needs of any client.

About Callnovo
Callnovo is a business process outsourcing company specializing in contact or call center services. They provide professional, flexible and customized call center solutions to small and large international companies. With more than 10 years' experience in many different industries and the ability to serve 30+ languages in the global market, their goal is to make your outsourced call center a superior communication channel and a great helper for your business. Now you can focus on your core business with peace of mind and let Callnovo do its professional and high-quality job in the call center part.

Media Contact:
Denise Chan - Senior Account Manager
Business Address: Unit 3022-3660 Midland Ave. Toronto ON M1V 0B8 Canada
Business Phone: 416-402-7618
Business Email:

For more information on this press release visit:

Media Relations Contact
Denise chan
Email: Click to Email Denise chan