Coral Gables, FL -- (SBWIRE) -- 09/20/2018 -- Sunshine Communication Services, Inc. Is a 24-hour live telephone answering service company that has been in the business for over 40 years offering small and large businesses with telephone answering services.The company's services go way beyond merely answering calls as they also take web orders, do telemarketing, book doctors' appointments, process credit cards and much more. Call center agents at the company's centralized offices are the best in the business with experience in receiving and transmitting calls on their client's behalf professionally and courteously.
Speaking about customer service triage, the Manager said, "Our organization uses customer service triage to reduce congestion and control workflows. At Sunshine phone answering service companies, call center staff organizes themselves into a multi-tier support system arranged according to a medical triage system. We assess clients and operators determine the urgency of their request or inquiry. Non-urgent requests are dealt with by operators in the first tier. Urgent queries and unsatisfied customers move on to tier two where more experienced operators solve their issues."
Running a business is stressful and demanding; mostly due to lack of resources, a person has to do the job of ten people meaning some of the calls will remain unanswered especially when the situation involves attending conferences, going to court, seeing patients and there is no time to answer calls. To avoid this hustle, Sunshine Communication Services encourage businesses and individuals to seek business telephone answering services to avoid losing potential customers to their competitors.
On matters relating to telephone answering services, the Manager added, "our company's live virtual receptionists answers calls and carries out typical reception duties exactly as an in-house receptionist would. We offer 24-hour support, at a fraction of the cost of an in-office member. We also determine the hours that your virtual receptionist works, which means you don't have to pay for services you don't use. Our live virtual receptionist takes calls and manages the switchboard and takes charge of all front-office duties, manages calendars, schedules, appointments and sends reminders."
Sunshine Communication Services offers call answering services to small and large businesses when they are not in the offices or cannot answer calls due to their busy nature. Not all small businesses have the proper funds to hire receptionists and front-office staff hence the company's small business answering services provides an affordable solution in the form of virtual office staff and call center agents answering calls 24 hours a day, every single day of a year. There is also no extra payments towards overtime or when a client is on sick leave.
About Sunshine Communication Services
Sunshine Communication Services offers excellent customer service, trust, and unfailing professionalism. The company's dedicated employees are the best in the business as they undergo training in preparing to deal with any arising situations. The organization's agents follow custom-designed scripts and digitally records all calls to ensure consistency and accountability while the telephone receptionists give clients the advantage of having 24-hour receptionist without the cost and commitment associated with hiring full-time in-office staff.
Company name: Sunshine Communication Services Inc.
Address: 159 Madeira Ave. Coral Gables, FL 33134
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